After reading a recent post over at Wise Bread, it occurred to me that we tend to complain a lot, but not comment. If we tell our friends, our family and our colleagues about a bad experience we may help them to avoid it in the future, but where does that get us? I think that as consumer we have decided that we don’t deserve what we are paying for, at least when it comes to dining. Have a bad experience at a drive through, we just just chalk it and move on. What we should do it let the restaurant know. Most chain places have websites and you can submit a comment to them with as little effort as posting your complaint. After a recent mishap at a local golden arches, I sent a comment to their corporate website, and within days received a phone call from the local franchise owner to apologize and a free meal for our whole family.

If the food you order in a restaurant isn’t right, send it back. Have it re-made. But they’ll spit in my food!! First of all, if you are in a place where you really think they would do that, you shouldn’t be there in the first place and second there was probably spit in there to begin with if the place is that bad. Best bet is to ask for the manager (not the server) and ask them to take it back. If you aren’t satisfied after that, ask for the general manager or the owner, or if it is a chain, go to the corporate/franchise level and file your comment.

But remember, don’t just comment on bad experiences. If you have a really great experience let them know that too.